Build trust on purpose
Trust = (Credibility + Reliability + Intimacy) / Self-Orientation.
LDR · E04
From LDR · E04 · Building Trust
Raise the numerators
Credibility - show competence.
Reliability - do what you say.
Intimacy - share appropriately.
Lower Self-Orientation - focus on their needs, not yours.
Alignment killers
- Low clarity
- Silos
- Skewed priorities